HOPN Support

Last Updated: July 23, 2026

Need help with HOPN? Everything below is handled by the same small team that builds the app.

Contact Us

Email support@hopn.app for any question about your account, a trip, a Pouch, billing, a bug, or a privacy request.

To help us resolve your issue on the first reply, include:

• The username or email address on your HOPN account
• Your device model and iOS version
• The app version, shown in Settings
• What you expected to happen and what happened instead
• The approximate date and time, including your time zone

Please do not send passwords, verification codes, or payment card numbers. HOPN will never ask you for your password.

Response Times

We aim to reply to every support email within three business days.

Reports of objectionable content are handled on a separate, faster track. We act on them within 24 hours: content that violates our Terms of Service is removed, and the account responsible may be suspended or removed from HOPN.

Reports involving personal safety, harassment, or a threat to a person are prioritized ahead of the general queue.

Urgent Safety Situations

HOPN is not an emergency service and is not monitored around the clock.

If you or someone else is in immediate danger, contact your local emergency services (911 in the United States) or local law enforcement directly. Do not rely on HOPN, a Pouch, live location sharing, or the in-app safety features to summon help. Location sharing depends on your device, your permissions, battery level, and network connectivity, any of which can fail.

Account Deletion

You can delete your HOPN account from inside the app. Open your Profile, tap Settings, scroll to the bottom, and tap Delete Account. You will be asked to type DELETE to confirm.

Deletion is immediate and cannot be undone. Your account cannot be restored, and you will not be able to sign back in. We delete or de-identify the information associated with your account as described in our Privacy Policy, subject to the limited legal, safety, security, backup, and transaction-record exceptions described there.

If you cannot reach the in-app control — for example, you have lost access to the account or the device — email support@hopn.app from the address on the account and ask us to delete it. We will verify that you control the account before acting.

Reporting Content or Conduct

Use the in-app report control on the post, reply, profile, or message you are concerned about. Reporting from inside the app gives our moderators the surrounding context automatically, so it is faster than email.

If you cannot use the in-app control, email support@hopn.app with a description of the content, where you saw it, and when.

You can also block another account from their profile. Blocking hides their content from you and prevents them from interacting with you.

Reports should be truthful and include the information reasonably needed to locate and evaluate the issue. HOPN may preserve the reported content and surrounding context while it reviews a report.

HOPN has no tolerance for objectionable content or abusive behavior. We act on reports of objectionable content within 24 hours, as described under Response Times above.

Appeals

If we remove your content or restrict your account and you believe the decision was wrong, email support@hopn.app with the subject line Moderation Appeal.

Include the account, the content or decision at issue, and why you believe review is appropriate. We will review the appeal and respond. An appeal does not guarantee that a decision will be reversed.

Privacy Requests

To exercise a privacy right described in our Privacy Policy — such as access, correction, or deletion — email support@hopn.app and tell us which right you are exercising. We will verify that you control the account before we act on the request.

Legal

For legal notices, contact legal@hopn.app.

Our Privacy Policy and Terms of Service govern your use of HOPN.